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Custom rings are completed within approximately 4-6 weeks after you’ve selected the diamond and provided payment. (Right now our timing is approximately 6 weeks depending on how detailed the design is.)

*Rush orders can sometimes be accommodated depending on the design – please check with the studio if you have a proposal coming up sooner than 6 weeks.

All ring styles from Vanessa Nicole Jewels are uniquely made on-premises.

Of course! 99.9% of our clients aren’t diamond experts. You are great at YOUR job and we are great at ours. We would not expect you to know everything there is to know about diamond rings, just like you would not expect us to know much about what you do for a living.

Our clients are Engineers, Lawyers, Techies, Majors in the US Army, Geologists, etc. We are experts when it comes to diamonds, so rest assured we’ll help you select an amazing diamond and create an absolutely spectacular setting for it. Our reputation is built on happy clients and we intend to keep our reviews 5 stars.

If you would like to learn more about diamonds, you can view Diamond Education  HERE or view different Diamond Shapes on our Video Education page HERE.

We are VERY different from other stores. It is quite rare to have the opportunity to work directly with the artist who will be creating your ring. There will be zero miscommunication because nothing goes through a “salesperson”.

We put a tremendous amount of time and energy into creating each ring and this is why we have a perfect 100% rating of happy clients (we’ve literally never had a client dislike their ring… EVER). Plus, we offer the ‘Making of Your Ring’ DVD service, which is the only one of its kind in the world (we’ve checked). This DVD documents the creation of her engagement ring. We briefly interview you saying wonderful things about your girlfriend and then layer that voiceover onto the footage of creating her one-of-a-kind ring, exclusively for her. Women LOVE it.

Our whole purpose as a jeweler is to make the moment where you present her with the engagement ring the most amazing memory ever. Based on how women react to the film, it really makes each piece a cherished work of art. This film will make you look VERY romantic. It’s not a requirement to do the film as a client of VNJ, but it’s a service that is offered if you’re interested. Look here for more information about it, as well as watch examples of Client Films: CLICK HERE

A diamond from Vanessa Nicole Jewels is not considered an “internet diamond”. Purchasing an “internet diamond” is a risky proposition. In that case, you simply “scroll, click & buy” the diamond and cross your fingers it looks good in person. Typically, the diamonds on virtual inventory lists are not actually seen by the company selling them – it is simply a large database. The problem with this is you can’t rely 100% on the certificate to determine a diamond’s beauty & brilliance.

At Vanessa Nicole Jewels, we are your trained eyes. We personally sift through dozens of diamonds based on your Questionnaire answers to seek out an elite selection that will all be *gorgeous* options. Our #1 factor in finding a diamond is the fire/brilliance.

Internet sites selling diamonds won’t create customized HD videos in various lighting conditions, detailed emails, point out the pros/cons, & invest time into researching multiple diamond dealers in order to put together a selection that will have a careful balance of what you’re looking for while still staying within budget. We don’t charge extra for this service.

Virtual diamond websites that only offer a video of the diamond spinning on a stage does NOT show the true optical properties of the diamonds. Our competitors often show you only one lighting environment that isn’t realistic to the daily lighting you will see it in. We'll show you diamond options in 3 lighting environments that mimic everyday viewing conditions.

We understand that some men might not be sure what she’ll want, especially if it’s a total surprise without any hints. If you prefer, you may choose a diamond, propose with a solitaire diamond ring, and then design her ring style afterward, together. Vanessa will write a personalized note to your new fiancé describing how amazing you are that you wanted her to have the opportunity to design her *dream* ring.

All custom rings are non-refundable, HOWEVER, if for some reason your new fiancé isn’t thrilled with the design of her ring, we’ll make a new ring setting to her specifications if returned within 15 days of receiving the original engagement ring. The original cost of the ring setting materials will be put toward the new one.

Each custom ring is created from scratch upon order and every effort will be made to ensure that the jewelry is exactly what you requested. You will have the opportunity to see your ring from various 3-D views in the CAD model before actually creating the ring, so you know exactly what to expect with the final product.  This will allow you to be 100% confident in the design prior to us actually making it.

In the event that you are less than completely satisfied, we will make every effort to resolve the issue to your approval.  (We’ve never had this happen though –even with the pickiest of clients– so we’re pretty confident she’ll love it!)  We want you to LOVE your jewelry for a lifetime.

Vanessa Nicole Jewels understands that some men might not be sure of whether or not their girlfriend will like their design choice. The #1 reason women say they love their ring is because of the thought he put into it. When one buys a ring from an inventory at an overstocked retail store, it’s like “shopping.” This, rather, is being involved in creating a piece of art for her finger. While there is a price tag on the ring, the connection your girl will make with her custom ring is priceless. One client’s fiancé said she would be more devastated if she lost her VNJ ring versus one from a traditional store simply because “this ring means more”.

***No Sales Tax will be charged to orders shipped outside the State of California.

Clients can be as involved or uninvolved as they’d like. Once we decide on the diamond & design together, you can rest easy knowing it's being created perfectly for you. Unless you specifically say you don’t want weekly updates, we’ll email you about once every 7 days to let you know the progress of your ring.

Of course! Vanessa will make custom rings from a picture if you already know exactly what you want, or she can design an original ring if you’re not sure where to start. Custom quotes will be honored for two weeks, assuming that metal prices do not increase by more than 5%. Please be aware that custom quotes may be subject to re-quoting if metal prices increase significantly from the time of the initial quote.

All orders are shipped via FedEx ‘Fully Insured’ and ‘Signature Required’. This means that your order will be delivered safely and will be fully insured until you have signed for your package.

All shipments are packaged discreetly with NO indication that your package contains any type of jewelry item. Our name, “Vanessa Nicole Jewels”, will not appear on your package. Instead the company acronym, VNJ, is printed on the package.

We can also ship to your nearest local FedEx as a "Hold For Pickup" until you go there to sign for it.