Kaleb & Emily’s Engagement Ring
When Kaleb first reached out to the studio, he said, “I found you through Facebook and you make rings that look exactly what I have been searching for. I’m EXCITED to make a decision soon.”
Kaleb’s Thoughts on the Vanessa Nicole Experience
Amazing. Service, Quality, Price, Process. Everything was amazing. If you are looking for an engagement ring do yourself a favor and have Vanessa make it for you. She took a process that was horrid and made it pleasurable. 5 stars.
This has to be the hardest but easiest review I’ve ever written. I always want to find something that a company or product can improve on and in this case I am at a loss. The level of service I received from Vanessa and they quality of the product exceeded even my extremely high expectations.
I had spent the past 2-3 months doing hundreds of hours of research and going to every jewelry store I could trying to find the perfect ring for my now fiancé. I felt cheated in every situation, from the quality of the chain stores to the price of the higher end guys. I wanted both quality and a fair price and I couldn’t find it anywhere. It was horrible and I was over it.
I don’t remember where I first heard about Vanessa, but I am so glad I did. I emailed her from her website not expecting much, as I had been emailing like crazy from the previous months endeavors with little luck. To my surprise Vanessa emailed me back right away and after several hours of research on her and her business I was sold.
The whole process was very smooth, after some questions and a few emails she had a good idea of what I wanted. She did all the legwork in diamond selection, making sure I got the BEST looking diamond I could get in my price range, communicating the whole time and sending me HD videos of what she had found for my final approval. Then she sent me CAD renderings of the design we discussed using my actual diamond as sizing reference. After my approval she went to work making it. During this process she communicated with me weekly letting me know how things were coming along. She even worked with me to get the ring by my proposal deadline! I also had some issues with payment and my over protective credit card company, but she was patient and helped me get it resolved.
Once I received the ring I was astounded. It was exactly like the CAD rendering and more beautiful than I could imagine. I was also surprised by the quality, having spent so many hours in jewelry stores I knew the difference between a retail chain and a high end jeweler. This ring matches or exceeds the quality of any ring in any store I have seen. Most importantly my fiancé absolutely loves it. She has a ring she can be proud of for the rest of her life.
In summary the experience with Vanessa and her company was the best I have ever dealt with. I am hard to please when it comes to customer service and I am almost impossible to please on a purchase this large. In this case I am elated with both. Vanessa Nicole Jewels gets 5 stars from me, and it is undoubtedly the easiest 5 stars I have ever handed out online. I have recommended her and will continue to do so without reservation.
– Kaleb Reynolds